• We use Stripe for processing new credit card payments.
• Prices default to US dollars, but will automatically adjust to AUD$, NZ$, CAD$, UK pounds, or Euros based on your location or chosen preference using the currency popup menu.
• Non-US dollar prices will reflect changes in international exchange rates.
• You may pay in any currency, but selecting your local currency can help avoid additional bank or credit card conversion fees.

• Policy: As our subscription products are available as fully functional trials for suitability assessment before subscription, we do not offer refunds once a subscription is started. Minimum commitment terms may apply.

• Online activation takes place using account email and password.
• Software is delivered as a download from ProStudioSoftware.com

• Purchasing third-party products from us means consenting to share your purchase details with the provider, including your name, email, and product details. Additional information may be shared if necessary for fulfillment (like delivery address for physical goods).

• Transaction Security: Transactions are secured using Stripe with 128-bit SSL encryption.
• Fraud Prevention: IP addresses are recorded for each transaction to aid in fraud identification.

• We may offer limited-time discounts, or bonus pricing.
• Detailed in our newsletter or other sources, terms are subject to change and errors.
• Retroactive sale pricing may apply for original transactions within 7 days before a transaction, subject to terms compliance.
• Submit a Support Ticket to Sales for adjustments before the discount period ends. Multiple offers cannot be combined.
• Multi-application discounts require the same account, business name and physical location address.

• Invoices/Receipts are emailed post-transaction for payments and purchases.
• Invoices are available in your account for invoices from March 2022 onwards.
• Requests for earlier invoices may incur an admin fee at our discretion.

• Application subscriptions allow for monthly, semi-annual, or annual payment for a license to use the software.
• If a subscription is cancelled or suspended, the right to use any version of the application is revoked.
• If multiple applications are subscribed under a single account and payments fail, all usage is revoked.

• The minimum commitment for a ProSelect subscription is six months.
• ProSelect Subscriptions can be cancelled after five months from the start date, with cancellation becoming effective on the date of the next scheduled monthly payment.
• Reactivating a cancelled subscription is treated as a new agreement, with a new six-month minimum period. No previously available discounts will be applied.
• ProCapture Backup minimum commitment is one month.

• Payments are billed or monthly, semi-annually, or annually on the same date each month or year as the initial subscription start date.
• Charges are made from the United States in the selected currency. Non-U.S. customers should verify their bank's policy on overseas charges by Pro Studio Software, Inc.
• The subscription may be cancelled by Pro Studio Software, Inc. if more than three consecutive monthly payments are rejected.
• The subscription may be cancelled by Pro Studio Software, Inc. if more than three monthly payments are rejected in an 18-month period.

• A missed payment will lead to automatic suspension of the subscription and software deactivation after three days.
• Email reminders will be sent for failed payments, with options to update credit card information and manually process payments.
• Subscriptions automatically cancel after six payments if payments continue to fail. In such cases, outstanding charges for the minimum period will still apply.
• Subscriptions automatically cancel after the second month of payment failures. In such cases, outstanding charges for the minimum period will still apply.

• A subscribed application license requires weekly reactivation.
• Regular internet connection is recommended for automatic reactivation.

• Subscribers can change their license type (e.g., ProSelect Basic to ProSelect Pro) or adjust the number of users at any time, at current rates.
• Added charges are prorated and charged at the time of the upgrade. Downgrades take effect at the next payment date.

Subscriptions may be paused after the first six months of a new subscription, once per billing cycle, provided the account is in good standing.

• A pause lasts for six months unless you choose to resume earlier. Subscriptions automatically resume at the end of the pause.
• You cannot pause again until the next scheduled payment (monthly, semi-annual, or annual) has been made.
• Billing dates remain unchanged. Any credit due from a pause will be applied to the next billing period.
• Billing cycles (monthly, semi-annual, or annual) cannot be changed while a subscription is paused.
• Subscriptions cannot be paused for more than six months in a 12-month period without affecting price-locking.
• If you expect to pause multiple times during the year, monthly payment plans would be required.
• If there are multiple subscriptions under a single account, pausing will apply to all products.

• Application Add-ons purchased remain accessible, as long as they are compatible with the current version of the application.
• Add-ons can continue to be used if a subscription is restarted before its end date, or a new subscription is ordered.

• To cancel your account (after six month minimum period for ProSelect) without incurring charges, cancellation must be initiated at least 72 hours before your upcoming renewal date. This applies to monthly, semi-annual, or annual subscriptions.
• If a charge has already been processed, refund requests made within five days of the charge are eligible for a refund. However, these are subject to a service fee of 20% of the charged amount, with a minimum fee of $10.00.
• Refund requests submitted more than five days after a charge has been processed will incur the full monthly charges, with no refunds available.

• Pro Studio Software reserves the right to terminate any subscription, with 24 hours notice.

Owners of earlier versions of ProSelect can convert their existing licenses to a ProSelect Subscription, granting access to the latest version of the software. As part of this conversion:

• ProSelect licenses may be eligible for a discount on the regular subscription rates, applicable to their specific license configuration. Any discounts are tied to specific promotional periods.
• The discount is valid for the first 24 months of your subscription.
• Following the discount period, your subscription will continue at the regular monthly rate corresponding to your license configuration at the time of conversion.
• Pro Studio Software may alter the discount rates and periods for future conversions, but rates for existing conversions will remain consistent with the terms set at the time of conversion. However, if a subscription is terminated, cancelled, or paused for more than six months (180 days) within any 12-month period, the discounts will no longer be available.

Please note that upon converting your license to a subscription, the original license will be cancelled, and access to the version associated with that license will be discontinued.

• Online support is available through the Support Ticket system located in the Support Resources section of our website.
• Technical support is provided exclusively to current subscribers. This service assists with resolving technical issues such as error messages, installation challenges, and functionality problems within our applications.

Please note that this support is not intended nor provided for software training. Our Self-Help Resources include an online help guide and training videos. Our team will guide you to relevant training resources if necessary or refer you to outside trainers or consultants available for hire.

The technical support service is subject to reasonable usage limits determined by our support staff. We do not offer phone or online meeting support.

• Support assistance is not available.

• If you have a current, non-obsolete license for an application, you can download installers at no charge. We recommend maintaining an offline backup of the latest application installers.

• ProSelect versions after 5 years from initial release, are considered obsolete. Obsolete software and registration keys are removed from our servers.
• Legacy license owners will be notified via email and/or through ProSelect's internal messaging system at least one month before removal. This notification is to encourage the download and saving of necessary installers and activation information.
• Ensure your email address is current and capable of receiving communications from Pro Studio Software. After the removal of obsolete versions, we cannot provide installers or registration keys for those versions.
• Software deactivations can only be completed through the ProSelect application. Deactivations via server-side (through Support) are not available.

If your Subscription with Pro Studio Software is current, you are granted a license to use the SendMyRooms Client movie as the basis for creating a derivative work. This license is subject to the following terms and conditions:

1. Distribution of Derivative Work:
   • The derivative work can only be made publicly available through the SendMyRoom website or your business website.
   • It is not permitted to post the derivative work on social media, file sharing, or movie sharing platforms.
2. Content Requirements:
   • The derivative work must prominently display at least one visible reference to the SendMyRooms.com service and website.
   • There must be at least one verbal mention of the SendMyRooms.com service and website in the soundtrack of the derivative work.
3. Logo and Content Integrity:
   • The SendMyRooms logo and any content showing the operation of the SendMyRooms.com website cannot be altered or modified.
4. License Assignment:
   • This license is non-transferable and cannot be assigned to others without written permission from Pro Studio Software.
5. Image Uploading Requirements:
   • Any client-uploaded images must showcase the SendMyRooms user interface.
6. Conditions Upon Subscription Cancellation or Termination:
   • If you do not have a current subscription, you are required to promptly remove the derivative work from all websites and destroy all copies of the derivative work, including any work files used in its creation.
7. Breach of Terms:
   • Violating these terms may lead to the cancellation of your Pro Studio Software product licenses and potential legal action for recovery of damages.

• When you subscribe to a Pro Studio Software application, you receive a license to use the software. Each license is linked to one business and one physical location. If a business has multiple locations (as evidenced by public listings on websites, social media, directories, or legal filings), each location requires a separate license.

• Licenses are purchased for a specific number of users. This determines how many computers can run the application simultaneously for that business. For example, a single-user license allows one instance of the application to run at a time, while a two-user license permits two computers to run the application concurrently.
• Each license allows activation on one additional computer, intended for a laptop used for business purposes away from the licensed location. This extra activation cannot be used by remote users servicing the business. For instance, with a one-user license, the application can be installed on a production computer and a laptop for sales presentations or the owners studio computer and laptop.

• If a studio is operated by one person with a one-user license uses the application on a studio computer and then on a laptop for off-site usage (not concurrently), it complies with the license agreement.
• However, simultaneous use of ProSelect in production and sales, whether on-site or off-site, or other applications simultaneous use, necessitates a two-user (or more) license.

• Activations and usage are monitored. If a potential licensing violation is detected, a warning screen may appear, or reactivation might be blocked. Any issues can be addressed with our support team.
• Applications must be installed only at the licensed physical location unless the remote user is exclusively servicing the physical location. Documentation and clarification must be provided upon request. The location is indicated on the About Screen under the Registration tab within the application.

• Separate licenses are required for each business location or for business activities in different market areas. This applies even if your business operates in another town or has multiple listed locations. Additional licenses are necessary, not just additional users.
• For studios requiring more than ten licenses across multiple locations, Enterprise subscriptions are available.

• All applications requires online activation and periodic reactivation for each machine it's installed on. This process is automatic if the computer is connected to the internet. Manual activation is not supported.
• For further details, refer to the Online Reference Manual.

• Application licenses are issued to a specific business entity. A change in the registered business name is permitted if the legal name of the existing business changes. Pro Studio Software may request evidence of this. Business name changes are only possible for current subscribers and may only be changed once per year. Multiple application subscriptions must have the same business name and physical location to be eligible for multi-subscription discounts.
• If a business is sold, a new subscription agreement is required. Legacy discounts may not be transferred to different business entities.

While Pro Studio Software's goal is to create products that operate without problems, we acknowledge that complex pieces of software are never perfect. Since our applications need to interact with your computer's operating system (i.e. macOS or Windows) and other third-party products (such as Photoshop or Lightroom), changes and updates made by other parties can effect the performance and reliability of the software.

When we are made aware of a bug, error, or incompatibility, Pro Studio Software will do its best to resolve the problem as soon as possible with a software update. Depending on timing, this may be in a minor update to the latest version or included with the next major release of the software. Non-current versions of the software are not updated.

Both minor and major version updates are available to current subscribers.